itel, Jamaica’s largest homegrown customer experience (CX) partner, last week showcased its latest artificial intelligence (AI) innovation at the Outsource2Jamaica (O2J) regional conference in Montego Bay. Jamaica is a regional leader in the business process outsourcing (BPO) sector, employing over 50,000 individuals, while providing a......
Read MoreAhead of the upcoming parliamentary general election, due by September, a call is being made for the Electoral Commission of Jamaica to establish guidelines and provide oversight for the use of artificial intelligence in political campaigns....
Read MoreBUSINESS process outsourcing (BPO) industry workers will soon be required to learn technology as the new requisite for the job as more developments into artificial intelligence (AI) come on stream....
Read MoreKnightfox has spent the last year working closely with itel’s CTO and Digital Services team with it’s CEO taking the lead on expertly guiding the development of the itelligence® platform....
Read MoreGERMAN native and CEO of Knightfox AppDesign Ltd, Egbert von Frankenberg, had an interesting childhood growing up in a communist society that found him making do and appreciative of the resources he had at his disposal. This belief has translated into his approach to business......
Read MoreST JAMES, Jamaica — Egbert Von Frankenberg, the Chief Executive Officer (CEO) of Knightfox App Design Limited, a Business Process Outsourcing (BPO) company is calling on internet providers in the region to form commercial partnerships with big technology companies such as Google and Amazon to......
Read MoreIn 2020, tens of thousands of Jamaican workers — in industries as diverse as BPO, media and the public sector — were thrust into a sudden, mass experiment in new ways of working. The need to quickly implement new methods to solve issues like productivity, security......
Read MoreBut why Jamaica? What has an island that has long been seen as just a BPO destination rather than having lots of potential to outsource IT got for such a bold plan? Once hailed as the new ‘Silicone Island’, hype around Jamaica as a potential IT outsourcing......
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